Thread: Operations Manager Job Description

Operations Manager Job Description

RESPONSIBILITIES
A. Operations manager is responsible for a staff of 90-120 personnel including mechanics, detailers and all chauffeurs. This includes keeping staffing at proper levels (between 1.5 and 2 Chauffeurs per vehicle), including interviewing and new hire paperwork, and maintaining professionally trained Chauffeurs, mechanics and detailers. The Operations Manager will be responsible for the new Chauffeur training in the absence of the Vice President of Operations and is responsible for ongoing training classes.

B. The operations manager reports directly to the Vice President of Operations or the General Manager in the Vice President’s absence.

C. Excellent communication skills are mandatory with the General Manager, the V.P. of Operations, V.P. of Business Development, the customer service manager, head and lead chauffeurs, mechanics, detailer, and chauffeurs. Communication is a must and can not be violated in any way, shape or form. Communication plays a very high role in this position.

D. In the absence of the V.P. of Business Development, the operations manager is responsible for the monitoring of productivity in the sales department and for quote approvals. Critique and govern incoming contracts from sales. The Operations Manager must be able to use the reservation system to make reservations, and have a strong knowledge of the sales techniques.

E. Daily scheduling and dispatching (in the absence of an assistant) of the chauffeurs and maintaining a list of on call and "ready" chauffeurs is mandatory 24 hours a day/7 days a week. In the event of slow days, post chauffeurs at high volume points of interest to increase business.

F. It is the responsibility of the Operations Manger to ensure that Chauffeurs receive training for their class B license within 60 days of employment and get checked out in large and specialty vehicles to ensure that all limousines are driven by qualified Chauffeurs. Monitor the DMV pull program.

G. Report daily in writing to the Vice President of Operations and the General Manager on all activity for the day. All unusual activity must be noted in the Operations daily activity book and bible. Complete the employee activity report when applicable.

H. Monitoring all detail supplies, mechanics parts, roses, champagne and cider, balloons etc. will be Operation’s responsibility. Having a firm knowledge of the products, the amount to keep in stock and confirming and signing of purchase orders. Occasionally price shopping/vendor shopping to measure cost effectiveness and quality in products and services extended to LeGrande Affaire.

I. Complete knowledge and enforcement (including write-ups) of all company policies and procedures is required and mandatory dictation of, adherence to and following of each procedure is required. It is a must that the operations manager needs to be aware that what you are preaching must be practiced.

J. A clear knowledge of the entire bay area including roadways, restaurants, night clubs and special attractions is a must.
K. Familiarity of the entire fleet with a thorough knowledge of all functions of all vehicles is a must. Also knowledge of different coachbuilders is necessary.

L. Re-enforcing and maintaining the upkeep and the use of the voice mail and chauffeurs mailboxes is mandatory. Communicating in writing must be utilized whenever possible.

M. Scheduling maximum hours in every limousine for present and future reservations will be required to achieve the maximum amount of revenue for the company, always ensuring the compressing of runs on busy days and 30 days out upgrading vehicles when appropriate . Updating the computer and the hit list in the sales office as to these changes is mandatory.

N. Ensuring the cleanliness and orderliness of the entire facility, including the stock room.

O. Monitor runs throughout the day when chauffeurs are on the road in the absence of an assistant.

P. Keeping chauffeurs in friendly competition with each other earning maximum overtime hours and sales referrals. Creating and maintaining contests to achieve more overtime and sales referrals.

Q. Monitor and ensure the productivity and quality of the Assistant Operations Managers and the lead and head chauffeurs, as the Operations Manager is 100% responsible for their performance. Make sure they follow their job descriptions 100%.

R. Covering all new reservations in vehicles that are already on the road is the ultimate method of utilizing a vehicle to ensure a higher profit margin from each vehicle.

S. All problems, complaints, vehicle breakdowns and other issues that arise are the responsibility of the operations manager. It is strongly recommended that communication with the Vice President of Operations or General Manager for input is acquired before making a final decision. (both are available 24hrs/day 7 days/wk. - no question is a dumb question.)

T. Favoritism in any way, shape or form will not be tolerated. The operations manager is required to take care of those that take care of the company always following company policy and procedure, such as giving full time chauffeurs #1 priority on runs.

U. Operations is responsible for providing limousines and chauffeurs up to company standards for all bridal/trade shows. It is imperative that prior to a chauffeur arriving for a bridal/trade show, that they are trained on what is expected of them.

V. Monitoring the cleanliness and required dress of chauffeurs, including the “outstanding team member” pins and conducting occasional spot checks on attire and briefcase contents, along with the head chauffeur.

W. Operations manager will be responsible for the after hours phone at least two nights per week.

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i have an interview this monday. how to interview question for it?