Six Sigma is probably one of the best methodologies to pervade the world of improvements. What differentiates Six Sigma from other quality methodologies is its measurements orientation, rigorous training scheme, process centricity and stakeholder involvement. The tools in Six Sigma are not new but its direct linkage to
business objectives and priorities, makes it a powerful strategy in business.
However there is a word of caution…….
Six Sigma is a great methodology but often fails to deliver sustained benefits when we forget the small little things that make a large difference. This book unfurls
some of those little things which are often lost and missed during Six Sigma implementation. The Lessons are essentially learnings captured during Six Sigma
deployment. The lessons may be ‘common’ and mundane but are quite ‘uncommon’ in workplaces. As far as possible the book has been kept bereft of
jargons so that it can be understood by all and just not Six Sigma professionals. A book like this does not happen easily without the help of people who work and support silently behind the scenes. l Chapal Mehra (Managing Editor, Response) and Sunanda Ghosh (Head Marketing-Sage) for always acceding to my unreasonable requests. This is not my first book with Sage but I can just say its always a delight working with the team at Sage.
l My mother, my wife Sudeshna and my little one Trisha who have borne with my selfish pursuits which is often at the cost of spending time with them Please note that the lessons in this book are as observed/experienced by me as a student of quality and Six Sigma. It is quite possible that you may not agree with some of them.